As a family-owned furniture business in Yuma, Arizona, we have been providing quality furniture to our customers since 1927. In order to stay up to date with the changing times and to ensure that we are providing the best possible experience for our customers, we recently decided to invest in a system that could help us track all metrics for our business. It was then that we heard about Trax from a fellow furniture store owner, who spoke highly of the company’s reputation within the furniture industry.
The primary reason we chose Trax was because it offered a one-stop-shop platform that would allow us to track all the important metrics for our business. This included tracking customer traffic, sales, clocking in and out, and upboard services. Prior to using Trax, our salespeople were manually tracking their own data, which was a time-consuming and inefficient process.
Our experience with the Trax system has been simple and useful. The system is easy to use, and it provides us with all the data we need to manage our business effectively. Our salespeople have responded positively to the use of Trax, and they appreciate the organization it has brought to our company. With Trax, our sales managers are able to clearly explain opportunities and wins to their staff, using the data provided by the system.
In terms of reports, we specifically use the Performance Summary, Up Board, Performance Letter, Visual, Traffic Counter, Staffing Analysis, BABTA, Goals, and advertising reports. These reports allow us to track our sales, analyze our staffing needs, and measure the effectiveness of our advertising campaigns.
While it’s still early days, we have not yet noticed any significant increase in sales or productivity since we started using Trax a month ago. However, we are confident that we will see positive results in the coming months.
Overall, we would highly recommend Trax to anyone looking for a simple and useful program that can track all things retail and help hold your sales team accountable. It has definitely made a positive impact on our business, and we believe it can do the same for others.